Privacy Policy
1. Introduction
Welcome to Bhakti Seva Mart (“Bhakti”, “we”, “us” or “our”). We operate an online store offering traditional Hindu Puja Samagri and related devotional products through our website: https://bhaktisevamart.com
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we retain it, and the choices available to you when you visit our website or purchase our products.
This Privacy Policy is intended to reflect applicable Indian data protection and information technology laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions applicable to our business as they come into force.
By using our website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek it in the appropriate manner.
2. Business Information
Business Name: Bhakti Seva Mart
Business Structure: Sole Proprietorship
Business Address: No. 111, 2nd Floor, Anjanadri Nilaya, Sri Sai Samrudhi Garden, Cheemasandra, Bidarahalli, Bengaluru – 560049, Karnataka, India.
Website: https://bhaktisevamart.com
Privacy Contact Email: bhaktisevamart@gmail.com
For privacy-related questions, requests or complaints, please contact us using the email address above.
3. Personal Information We Collect
We may collect the following categories of personal information when you browse our website, create an account, place an order or contact us.
3.1 Information You Provide
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Name: To identify customers and process orders.
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Email address: To send order confirmations, invoices, delivery updates and customer support responses.
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Mobile number: To coordinate order processing and delivery where necessary.
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Billing and shipping address: To process purchases and arrange product delivery.
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PIN code and location details: To verify delivery coverage and facilitate shipping.
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Order information: Products purchased, order number, order date, order value and relevant transaction records.
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Customer communications: Information you voluntarily provide when contacting us about an order or product.
Please provide accurate and up-to-date information when placing an order or creating an account.
3.2 Payment Information
Payments on our website are processed through a third-party payment gateway.
Depending on the payment method, the payment provider may process transaction details and other information required to complete the payment. We may receive information such as payment status, transaction reference, payment method and order-related payment confirmation.
We do not intend to collect or store full card numbers, card security codes, UPI PINs, banking passwords or other confidential payment credentials on our website. The precise information handled by the payment gateway depends on the provider and its configuration.
Please do not share your confidential banking credentials with us.
3.3 Information Collected Automatically
When you access our website, certain technical information may be collected automatically by the website, hosting provider, WordPress, WooCommerce or other services used on the site. This may include:
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IP address and browser information.
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Device and operating system information.
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Pages visited and website interactions.
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Website access times and technical logs.
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Cookie identifiers and session information, where enabled.
The specific information collected depends on the website configuration and the tools installed.
4. How We Use Your Personal Information
We use personal information for legitimate business purposes, including:
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Processing and fulfilling customer orders.
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Managing customer accounts and order history.
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Confirming payments and maintaining transaction records.
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Arranging shipping and delivery through Shiprocket or other authorised delivery providers.
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Communicating order status, delivery updates and service-related information.
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Responding to customer questions, complaints and support requests.
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Maintaining website functionality and improving the shopping experience.
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Detecting and addressing suspected fraud, unauthorised activity and security issues.
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Meeting applicable accounting, taxation, record-keeping and legal obligations.
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Establishing, exercising or defending legal claims where necessary.
We will not use personal information for unrelated purposes in a manner inconsistent with applicable law.
5. Legal Basis for Processing
We process personal information for the purposes explained in this Privacy Policy and in accordance with applicable law.
Depending on the circumstances, processing may be necessary to fulfil your purchase, provide requested services, comply with legal obligations, protect legitimate legal interests where permitted, or carry out another purpose authorised by applicable law.
Where consent is required, we will seek appropriate consent. You may withdraw consent in accordance with applicable law. Withdrawal may affect our ability to provide certain services, such as processing an order or maintaining an optional account.
6. Sharing of Personal Information
We do not sell customers’ personal information as a business practice.
We may share relevant information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.
6.1 Payment Service Providers
Third-party payment gateways process payments and communicate transaction status to facilitate purchases.
6.2 Shipping and Delivery Providers
We use Shiprocket for shipping-related services. We may share the customer’s name, mobile number, delivery address, PIN code, order details and other information required to arrange delivery.
Shiprocket and the relevant courier partners may process this information under their own applicable terms and privacy practices.
6.3 Website and Technology Service Providers
WordPress, WooCommerce, our website hosting provider and other technical service providers may process information as necessary to operate, maintain and secure the website.
6.4 Professional Advisers and Authorities
We may disclose relevant information to accountants, legal advisers, regulators, law enforcement authorities or government agencies where required or permitted by applicable law.
6.5 Business Transfers
If our business undergoes a merger, restructuring, transfer or sale, personal information may be transferred where legally permitted and subject to applicable safeguards.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, support customer login, remember preferences or improve website performance.
Additional cookies or tracking technologies may be used if analytics, advertising or other third-party tools are installed.
We have not yet verified the complete cookie and tracking configuration of this website. Therefore, we do not claim that particular analytics or advertising tools are currently active.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, account login or other website features.
Where required by applicable law, we will provide appropriate information and choices concerning non-essential cookies and tracking technologies.
8. Marketing Communications
We currently intend to use customer contact information for order-related and service-related communications, rather than promotional marketing.
These communications may include order confirmations, payment status, invoices, shipping updates, delivery notifications and responses to customer enquiries.
If we introduce promotional emails, SMS messages or WhatsApp marketing in the future, we will handle the relevant information and obtain any consent required by applicable law. Where applicable, customers will be provided with an appropriate way to opt out of promotional communications.
Opting out of promotional communications will not necessarily stop essential messages relating to an existing order or a legal obligation.
9. Customer Accounts and Guest Checkout
Our website may allow customers to create optional accounts and may also offer guest checkout, depending on the website configuration.
If you create an account, we may use your account information to manage your profile, save relevant details, display order history and provide account-related services.
You are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorised access to your account.
You may contact us to request account closure or deletion, subject to applicable legal obligations and the need to retain certain transaction records.
10. Data Security
We take reasonable steps, appropriate to our business and the information involved, to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems and services in use, safeguards may include access controls, appropriate security settings and protections provided by our website and service providers.
No online system or electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable law.
Retention periods may vary according to the type of information and the purpose of processing.
For example:
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Order and transaction records: Retained as needed for accounting, taxation, dispute resolution and other legal obligations.
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Customer account information: Retained while the account remains active and for a reasonable period thereafter, where necessary and legally permitted.
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Customer support communications: Retained as necessary to address enquiries, resolve disputes and maintain relevant business records.
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Technical logs and security records: Retained according to operational, security and legal requirements.
When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it, subject to legal retention requirements and technical limitations.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request information about the personal data we process about you.
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Request correction or updating of inaccurate or incomplete personal information.
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Request deletion of personal information where legally applicable and where retention is no longer required.
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Withdraw consent where processing is based on consent.
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Raise a grievance concerning the handling of your personal information.
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Exercise any other rights available to you under applicable data protection law.
To exercise a right, please email bhaktisevamart@gmail.com and describe your request. We may need to verify your identity before acting on it.
We will respond within the period required by applicable law. Some requests may be limited where we are legally required to retain information or need it to resolve a transaction or protect legal rights.
Where applicable law provides for a right to nominate another person to exercise privacy rights in specified circumstances, that right may also be exercised in accordance with the applicable requirements.
13. Children’s Privacy
Our website is intended for customers purchasing products for personal or household use. It is not designed to knowingly collect personal information directly from children in violation of applicable law.
Where applicable law requires verifiable parental or guardian consent for processing a child’s personal data, we will comply with the relevant requirements as applicable to our business.
If you believe that a child has provided personal information in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services, including payment gateways and shipping services.
Those providers may have their own privacy policies, terms and data handling practices. We encourage customers to review the applicable privacy information when using their services.
We are not responsible for the privacy practices of independent third-party websites or services beyond our responsibilities under applicable law.
15. International Data Processing
Some technology or service providers may process information on systems located outside India, depending on their infrastructure and service arrangements.
Where personal information is transferred or processed internationally, we will handle such processing in accordance with applicable Indian law and any applicable restrictions or requirements.
The actual locations and arrangements used by our service providers have not been independently verified for this Privacy Policy.
16. Grievances and Privacy Complaints
If you have a question, concern or complaint regarding the collection, use, sharing or retention of your personal information, you may contact us at:
Business: Bhakti Seva Mart
Email: bhaktisevamart@gmail.com
Address: No. 111, 2nd Floor, Anjanadri Nilaya, Sri Sai Samrudhi Garden, Cheemasandra, Bidarahalli, Bengaluru – 560049, Karnataka, India.
Please include sufficient details to help us understand and investigate your concern. Avoid including passwords, full payment card details or other confidential credentials in your message.
We will review and address privacy complaints in accordance with applicable law and the grievance-handling arrangements applicable to our business.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality, service providers or applicable legal requirements change.
The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide notice or seek consent for material changes.
We encourage customers to review this page periodically.