Welcome to Bhakti Seva Mart. We are committed to delivering traditional Puja Samagri and devotional products to your doorstep with care and attention. Please read our Shipping Policy to understand how we process, dispatch and deliver your orders.

1. Shipping Coverage

Bhakti Seva Mart delivers orders across India, subject to courier service availability at the customer’s PIN code.

Delivery availability and estimated delivery times may vary depending on the destination, courier network, weather conditions and other logistical factors.

2. Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays, public holidays or during peak festive periods may require additional processing time.

• Orders may take longer to process during major festivals, special sales or periods of unusually high demand.

• Customers will be notified if an unexpected delay significantly affects order processing.

Order processing time is separate from the transit time required for delivery.

3. Shipping Charges

Shipping charges are calculated according to our shipping pricing policy displayed on the website.

• Shipping included in product prices: Where applicable, the product price includes the shipping cost.

• Free shipping: Eligible orders may qualify for free shipping when the minimum order value displayed on the website is met.

• Paid shipping: Orders that do not qualify for free shipping may incur a shipping charge displayed at checkout.

Any applicable shipping charge will be shown before the customer completes the order.

Unless explicitly stated otherwise, free shipping applies only to eligible standard deliveries within serviceable locations in India.

4. Courier and Delivery Partners

We use Shiprocket and its associated courier partners to facilitate the shipment and delivery of orders.

The courier partner may vary depending on the destination PIN code, parcel weight, package dimensions, service availability and other logistical factors.

Bhakti Seva Mart reserves the right to select an appropriate courier partner for fulfilling an order.

5. Estimated Delivery Time

Estimated delivery times depend on the customer’s location and courier service availability.

As a general guideline:

• Within Karnataka: Approximately 2–5 business days after dispatch.

• Other locations in India: Approximately 4–8 business days after dispatch.

• Remote or difficult-to-service locations: Additional time may be required.

These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary due to courier delays, public holidays, weather conditions, operational disruptions and other circumstances beyond our reasonable control.

6. Order Tracking

Once an order has been dispatched, tracking details may be shared with the customer through email, SMS or other available communication channels.

Customers can use the tracking information provided to monitor shipment progress.

Tracking updates may take some time to appear after dispatch, depending on the courier partner.

7. Incorrect Address or PIN Code

Customers are responsible for providing complete and accurate delivery details, including:

• Recipient’s full name

• Complete delivery address

• City and state

• Correct six-digit Indian PIN code

• Valid mobile number

Incorrect or incomplete delivery information may result in delays, failed delivery attempts or shipment returns.

If a customer notices an error after placing an order, they should contact us as soon as possible. Address changes cannot be guaranteed once the order has been processed or dispatched.

8. Failed Delivery Attempts

If a courier partner is unable to deliver an order because the recipient is unavailable, the address is incorrect or the location is inaccessible, additional delivery attempts may be made according to the courier partner’s procedures.

If the shipment is returned to us, we will contact the customer where possible to discuss the available next steps.

Any additional shipping charges arising from re-dispatch, where applicable, will be communicated to the customer before proceeding.

9. Damaged Packages or Missing Items

We take reasonable care to pack Puja Samagri and devotional products securely before dispatch.

If a package arrives visibly damaged or an item is missing, customers should contact us promptly with their order number, photographs of the outer packaging and product, and a description of the issue.

We will review the matter and communicate the appropriate resolution in accordance with our applicable policies and legal obligations.

10. Delays Beyond Our Control

Delivery may be delayed due to circumstances such as severe weather, floods, strikes, transport disruptions, government restrictions, festivals or other unforeseen events.

In such cases, we will make reasonable efforts to coordinate with the courier partner and provide relevant updates where possible.

11. Delivery Confirmation

An order may be treated as delivered based on the tracking status or delivery confirmation provided by the courier partner.

If tracking shows that an order has been delivered but the customer has not received it, the customer should contact us promptly so that we can investigate with the courier partner.

We appreciate your trust in Bhakti Seva Mart and look forward to serving your Puja Samagri needs.